Who We Are
Swim Hacks is operated by Swim Hacks, Unit 3, Portarlington Enterprise Centre, Canal Road, Portarlington, Laois, Ireland, R32R243, Ireland. We provide swim stroke analysis and coaching services via swimhacks.com.
If you have any questions about this policy, contact us at info@swimhacks.com.
What Information We Collect
We collect the following personal information when you use our services:
- Name and email address when you submit a video analysis request
- Payment information processed securely through Stripe — we do not store card details directly
- Video footage you submit for stroke analysis
- Any additional information you provide in correspondence with us
How We Use Your Information
We use your personal data solely to:
- Process your payment and deliver your video analysis
- Communicate with you about your order and any follow-up questions
- Improve our coaching services
- Comply with our legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Video Footage
Any swim footage you submit to us is used exclusively for the purpose of providing your stroke analysis. We will not share, publish, or use your footage for any other purpose without your explicit written consent. Videos are stored securely and deleted within 90 days of your analysis being delivered unless you request otherwise.
Payments
All payments are processed by Stripe, Inc. Stripe is a PCI-DSS compliant payment processor. We do not store or have access to your full card details. For information on how Stripe handles your data, please visit stripe.com/privacy.
Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
- Contract performance — to deliver the service you have purchased
- Legitimate interests — to communicate with you about your order and improve our service
- Legal obligation — where required by law
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for 7 years in line with Irish tax requirements. Video footage is deleted within 90 days of delivery.
Your Rights
Under GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Lodge a complaint with the Data Protection Commission Ireland at dataprotection.ie
To exercise any of these rights, contact us at info@swimhacks.com.
Cookies
Our website uses minimal cookies necessary for the site to function. We do not use tracking or advertising cookies. We do not use Google Analytics or any third-party analytics tools that track individual users.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact
If you have any questions about this Privacy Policy, please contact us at info@swimhacks.com or by post at Unit 3, Portarlington Enterprise Centre, Canal Road, Portarlington, Laois, Ireland, R32R243, Ireland.